Cancellation Policy

1. Business Information#

2. Scope#

This Policy applies to all professional services offered by Web of Wave, including but not limited to:

• Website Design
• Website Development
• UI/UX Design
• Landing Page Development
• E-commerce Development
• SEO
• GEO
• AEO
• Digital Marketing
• Website Maintenance
• API Development
• AI Automation
• Technical Consulting
• Custom Software Development

3. Client-Initiated Cancellation#

The Client may request cancellation of a project at any time by providing written notice through email or another mutually agreed written communication channel. A cancellation request should include:

• Client name
• Company name (if applicable)
• Project name
• Invoice or quotation reference
• Reason for cancellation
• Preferred cancellation date

Submission of a cancellation request does not automatically terminate the project. Cancellation becomes effective only after written acknowledgement by Web of Wave.

4. Cancellation Before Project Commencement#

Where the Client requests cancellation before Web of Wave has commenced work and before any significant resources have been allocated, Web of Wave may consider a full or partial refund in accordance with the Refund Policy. Factors considered may include:

• Administrative work completed
• Planning activities undertaken
• Resources reserved
• Third-party costs already incurred

5. Cancellation After Project Commencement#

Once work has commenced, cancellation does not automatically entitle the Client to a refund. Work already completed, professional services rendered, time invested, and third-party costs incurred shall be taken into account when determining any financial settlement.

The Client remains responsible for payment of all completed work up to the effective cancellation date.

6. Project Pause Requested by the Client#

Instead of cancelling a project, the Client may request that the project be temporarily paused. Approval of a pause is at the discretion of Web of Wave and will depend on project status, resource availability, and business commitments. During a project pause:

• Active development may stop.
• Delivery timelines may be revised.
• Team resources may be reassigned.
• Access to interim deliverables may be limited where appropriate.

7. Extended Project Inactivity#

If the Client fails to provide required content, approvals, feedback, credentials, or communication for an extended period, the project may be considered inactive. Examples include:

• No response to project communications.
• Failure to submit content.
• Failure to approve deliverables.
• Failure to provide access credentials.
• Failure to make scheduled payments.

Web of Wave may issue reminder notices before taking further action.

8. Dormant Projects#

Where a project remains inactive for an extended period despite reasonable follow-up efforts, Web of Wave may classify the project as dormant. For dormant projects, Web of Wave may:

• Suspend development activities.
• Archive project files.
• Release allocated resources.
• Revise project timelines.
• Require a project restart assessment before resuming work.

Any restart may be subject to revised pricing if project requirements, technologies, or business circumstances have materially changed.

9. Client Delays#

Project timelines are based on timely cooperation from the Client. Delays resulting from:

• Late approvals
• Delayed content
• Delayed payments
• Repeated scope changes
• Incomplete project information

may result in revised delivery schedules without constituting a breach by Web of Wave.

10. Project Restart#

Where a cancelled, paused, or dormant project is later resumed, Web of Wave reserves the right to:

• Review the original scope.
• Reassess timelines.
• Reallocate resources.
• Issue a revised quotation where appropriate.
• Apply a reasonable restart fee if significant re-planning is required.

Project restart is subject to resource availability and mutual agreement between the parties.