Acceptable Use Policy

1. Business Information#

2. Purpose#

The purpose of this Policy is to:

• Protect our website and infrastructure.
• Ensure lawful and responsible use of our services.
• Protect our clients and users.
• Prevent misuse of digital resources.
• Maintain the security, integrity, and availability of our systems.

3. Scope#

This Policy applies to the use of:

• Our website.
• Contact forms.
• Client portals.
• Downloadable resources.
• Communication channels.
• Consultation services.
• Project collaboration platforms.
• APIs and integrations provided by Web of Wave.
• Any future online products or services operated by Web of Wave.

4. Permitted Use#

You may use our website and services only for lawful purposes and in accordance with this Policy. Permitted activities include:

• Browsing our website.
• Requesting quotations.
• Contacting our team.
• Purchasing our services.
• Accessing authorised client resources.
• Reading blog articles and documentation.
• Downloading publicly available resources.
• Communicating with our support team in a respectful manner.

5. Prohibited Activities#

You must not use our website or services to:

• Violate any applicable law or regulation.
• Infringe intellectual property rights.
• Upload or distribute malware, ransomware, spyware, viruses, worms, or other malicious software.
• Attempt unauthorised access to our systems or the systems of others.
• Interfere with website functionality or availability.
• Circumvent authentication or security mechanisms.
• Collect personal information without lawful authority.
• Impersonate another individual or organisation.
• Engage in fraudulent or deceptive activities.
• Conduct phishing or social engineering attacks.
• Distribute spam or unsolicited commercial communications.
• Upload unlawful, defamatory, obscene, hateful, or abusive content.
• Use automated tools to disrupt or overload our systems.

6. Security#

Users must not:

• Attempt to bypass security controls.
• Probe, scan, or test the vulnerability of our systems without prior written authorisation.
• Attempt password attacks or credential stuffing.
• Intercept network communications.
• Exploit software vulnerabilities.
• Upload files intended to compromise system security.

Security testing may only be performed with our prior written approval.

7. User Accounts#

Where user accounts are provided, you are responsible for:

• Maintaining the confidentiality of login credentials.
• Restricting access to your account.
• Promptly notifying us of any suspected unauthorised access.
• Ensuring that activities performed through your account comply with this Policy.

You remain responsible for activities carried out using your credentials unless you promptly report unauthorised use.

8. Communications#

When communicating with Web of Wave, users must not:

• Send abusive or threatening messages.
• Harass employees or contractors.
• Use discriminatory or hateful language.
• Submit knowingly false information.
• Misrepresent their identity.
• Attempt to coerce or intimidate our personnel.

Professional and respectful communication is expected at all times.

9. Client Content#

Clients are solely responsible for ensuring that content submitted to Web of Wave:

• Is lawful.
• Does not infringe third-party rights.
• Does not contain malware or harmful code.
• Does not violate applicable regulations.
• Does not promote illegal activities.

Web of Wave reserves the right to refuse content that violates this Policy or applicable law.

10. Automated Access#

Unless expressly authorised in writing, users must not use automated systems to:

• Scrape website content.
• Harvest email addresses.
• Perform excessive automated requests.
• Circumvent rate limits.
• Interfere with website performance.
• Extract proprietary data for commercial purposes.

Reasonable search engine crawling and indexing by recognised search engines is permitted, subject to our robots.txt configuration and applicable technical restrictions.